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New Google Pixel 2 XL Has A Major OLED Screen Problem

24 October 2017

Following the October debut of the Pixel 2 and Pixel 2 XL, early reviews for the Pixel 2 XL began to call out issues with the display. The problem is caused by the screen displaying a single image for a long period of time. On the bottom section of the smartphone screen in the image, you can clearly see burned-in remains of the navigation bar in the grey section.

"The Pixel 2 XL screen has been designed with an advanced POLED technology, including QHD+ resolution, wide color gamut, and high contrast ratio for natural and handsome colors and renderings", Google said in a statement.

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"We take all reports of issues very seriously, and our engineers investigate quickly", Mario Queiroz, Google's vice president for Pixel product management, said in an emailed statement to Reuters. The Super AMOLED displays used in its Galaxy S8 and Note 8 phones are rated as the brightest screens for mobile devices by DisplayMate's Dr. Raymond Soneira, but they're still susceptible to burn-in.

While the phones do boast a plethora of cool features including a HDR+ processing chip, some users of the Pixel 2 XL are reporting instances of screen burn-in on the larger of the two models.

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Days prior to launching in India, reports have been surfacing about major display problems with Google Pixel 2 XL review devices. New complaints are surfacing about the Pixel 2 XL display and these may be even worse than poor color reproduction: screen burn-in.

Android Central has discovered that the handset could be suffering from burn-in. However, Google has ensured they are going to fix the problem as soon as possible.

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On Friday, the company vowed to reimburse an undisclosed number of people who were charged $30 extra for the Pixel 2 by a Verizon Wireless reseller operating at Google pop-up stores in the United States. Have you been told to wait for your Pixel 2 device? Add in the fact that the best Pixel 2 XL deals require you to trade in your old phone, and you may be left buying a new phone immediately instead of picking the Pixel 2 XL alternative you want.

New Google Pixel 2 XL Has A Major OLED Screen Problem