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HP recalls 50000 consumer notebooks following "overheating" concerns

06 January 2018

HP issued the following statement to Engadget regarding the safety recall, noting that only 0.1 percent of HP products sold in the past two years had been affected: "We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern".

Consumers should visit HP.com to see if their battery is affected.

HP is recalling about 50,000 consumer notebook batteries for free, which were originally sold as part of a HP notebook itself or as a standalone accessory.

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Officials say the lithium-ion batteries can overheat, posing fire and burn hazards.

Affected models include HP ProBook, HP ZBook, HP x360, HP Envy m6, HP Pavilion x360 laptops and more.

HP says they have received eight reports of battery packs overheating, melting, or charring.

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Many of these batteries can not be replaced by customers. "We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries". HP is also providing a BIOS update that places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adapter. Put another way, HP said that notebooks will simply refuse to operate without the charger attached, so users will need to plug in the laptop to use it. "For this reason, it is extremely important to check whether your battery is affected".

For customers with further questions, HP has set up a detailed FAQ on the battery recall.

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HP recalls 50000 consumer notebooks following