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BB&T banking services down Friday morning due to technical issues

24 February 2018

Countless customers were left shocked and frustrated that BB&T was down overnight, an incident blamed on a 'technical issue, ' according to the bank.

Officials say at this time, automated Phone24 service and ATMs are now available, but some account information has not yet been fully updated from yesterday.

"We do understand this is causing a major inconvenience for so many of you and our teams are continuing to work diligently to restore your services", BB&T said on their website.

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The bank added, "we have no reason to believe this issue is related to cybersecurity".

The problem was first reported Thursday.

The bank has stated that the incident doesn't appear to be a cyberattack of any kind, but rather a technical error.

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An outage map showed areas like Virginia, central Florida, northern Ohio, Maryland, north Georgia and Pennsyvlania being affected on Friday. Automated phone service and ATMs restored.

Millions of BB&T customers were unable to access their accounts after a service outage which the bank blames on an equipment malfunction.

The company said if anyone has incurred fees "directly related to this outage", the bank will waive or reimburse them. We hear your frustration, and we are committed to making this right. "We will continue to provide updates here and on http://BBT.com", officials with the Winston-Salem-based bank wrote Thursday night on Twitter.

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BB&T banking services down Friday morning due to technical issues